Introduction to Simple Help Desk Software

Simple Help Desk Software is a php based help desk solution which uses Mysql as a datastore.

The help desk software is a full customer service based web application which supports trouble ticket creation and management.
The help desk is fully customizable in that you can add or remove trouble ticket status, priorities, and problem categories.

The Help Desk Software supports 3 different types of users. Administrators, Special Managers and end users.

Help Desk Administrators can perform all tasks such as configure the help desk software and also resolve trouble tickets.

Help Desk Users

Special Help Desk Users can be assigned to a particular trouble ticket category and or priority.
For example, you could configure a user to only see trouble tickets that pertain to high priority server problems.
This goes a long ways towards optimizing call center work groups and teams.

Help Desk End users are those that create trouble tickets. They can see their past trouble tickets and enter new trouble tickets for help desk administrators to resolve.

Help Desk Software Search

The help desk software also features a search capability so that you can quickly locate help desk trouble calls based on date, ticket status, and ticket priority, category of help desk call or search for a keyword.

Help Desk Software Screen Shots

Help Desk Software Live Demo

Help Desk FAQ

Help Desk Download

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